How to Manage Difficult People

REF : 9781848034389

  • Epub
Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis.... Voir le descriptif Voir le descriptif

Livre numérique

Prix Cultura
-38%
6,49 €
3,99 €

Livre numérique

Prix Cultura
-38%
6,49 €
3,99 €

Livre numérique

Descriptif

Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to:

- Defuse and deal with difficult customers, both on the phone and face to face;
- Manage problems with colleagues in the workplace, including a manipulative boss;
- Handle difficult day-to-day interactions with any people we come into contact anywhere;
- Identify and manage behaviours which can turn a person into a ‘problem’;Improve necessary listening and communication skills;
- Increase self confidence and develop rapport building skills.

This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you’ll make your life a whole lot easier.

Fiche technique

Titre :

How to Manage Difficult People

Auteur :
Editeur (Livre) :
Date sortie / parution :
EAN commerce : 9781848034389
Support (Livre) : Ebook Epub
Format Ebook : Epub
Type de protection : Contenu protégé

Descriptif

Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to:

- Defuse and deal with difficult customers, both on the phone and face to face;
- Manage problems with colleagues in the workplace, including a manipulative boss;
- Handle difficult day-to-day interactions with any people we come into contact anywhere;
- Identify and manage behaviours which can turn a person into a ‘problem’;Improve necessary listening and communication skills;
- Increase self confidence and develop rapport building skills.

This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you’ll make your life a whole lot easier.

Voir plus

Fiche technique

Titre :

How to Manage Difficult People

Auteur :
Editeur (Livre) :
Date sortie / parution :
EAN commerce : 9781848034389
Support (Livre) : Ebook Epub
Format Ebook : Epub
Type de protection : Contenu protégé
Voir plus
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