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REF : 9781471800368

Managing Difficult People in a Week: Teach Yourself

  • Epub
The ability to manage difficult people successfully is crucial to anyone who wants to advance their career. Written by David Cotton, leading expert as... Voir le descriptif
 
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Descriptif

The ability to manage difficult people successfully is crucial to anyone who wants to advance their career. Written by David Cotton, leading expert as both a coach and practitioner, this book quickly teaches you the insider secrets you need to know to in order to successfully manage difficult people. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success! Sunday: Understanding and preventing difficult behaviour Monday: Developing your skills for managing difficult people Tuesday: More advanced skills for managing difficult people Wednesday: Managing specific types of difficult behaviour Thursday: Feedback that works and critical converstions Friday: Managing conflict Saturday: Getting support and escalating issues

Fiche technique

Managing Difficult People in a Week: Teach Yourself
Auteur :
Editeur (Livre) :
Collection : In A Week
Date sortie / parution :
EAN commerce : 9781471800368
Support (Livre) : Ebook Epub
Format Ebook : Epub
Type de protection : Contenu protégé