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This book is your quick guide to telephone skills. In five short lessons, you'll have the skills you need to be the best ambassador you can be for your own company or for your employer's through your ability to communicate over the phone.
The five quick steps in this book will help you refine your telephone skills to your benefit and to your company's. This book is short because you are also busy. You don't have the time to muddle through a large text. You need quick fixes fast. Read from the beginning or just the chapters that apply to the questions you have now.
