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A practical guide for store owners and managers who want to create a better store team and shopper experience. A proven framework for having effective on-the-sales-floor conversations that make an impact.
Try coaching if you are tired of feeling like you need to complete everything yourself. Or at least inspect everything yourself. You cannot carry an entire store's performance on your shoulders. The only way that a store wins is when there is a winning team running the store. Here is how to develop your team by coaching them and urging them to improve every day. Recognize when they need encouragement and when they need a challenge.
As you build your team, you will stymie your competition in the mall or down the street who will wonder how you keep your staff and have such a well-oiled machine. The secret is coaching your store team for bigger profits, delighted shoppers and a happier staff.
