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Conflict at work isn't a matter of if — it's a matter of when. In this practical Booknip from Diana Davin and Blossie's Books, you'll find the exact words and strategies to handle hot situations with grace: from preventing conflict before it starts, to staying calm under pressure, to knowing when it's time to walk away. Learn how to shift from "you" to "I," ask for what you actually want, listen your way to resolution, and protect your reputation no matter how heated things get. Whether you're facing a difficult coworker, an angry customer, or a boss who's missed the mark, this guide gives you the cool words for every key moment.
