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Hospitality is a strange kind of rebellion. You give everything—and somehow become yourself in the process.
In I've Got a Guy, Michael Albanese offers a hilarious, heartfelt, and sharply observant memoir about what it truly means to serve. From navigating post-9/11 hotel chaos to pulling off billionaire requests that defy logic, these stories and insights from the front lines of hospitality are as outrageous as they are deeply human. Drawn from decades at the heart of the experience economy—where humanity, absurd expectations, and quiet acts of grace collide—each chapter is a confession: raw, revealing, and often unforgettable. But more than insights, they're an invitation to rethink the value of service and hospitality. With wit, grit, and surprising tenderness, Albanese explores the tensions between performance and purpose, philosophy and execution, humility and leadership.
This isn't just a book for hospitality insiders. It's for anyone who's ever stayed at a hotel, led a team, worked a thankless shift, or wondered if their work could mean something more.
