Summary of James W. Williams's Communication Skills Training

Please note: This is a companion version & not the original book. Sample Book Insights: #1 Communication is the skill of sharing information from one person to another and multiple people at once. It is one of the most valuable interpersonal skills right now. #2 Communication is involved in almost every aspect of your life. It helps you share ideas, build relationships, close potentially rewarding transactions, manage a group, and delegate tasks. #3 Verbal communication is the act of speaking your mind. It is extremely simple, but its simplicity makes it one of the trickier aspects of communicating your thoughts and feelings. You must be careful not to miscommunicate when using this type of communication. #4 Non-verbal communication is the most important aspect of selling. It is through these cues that you will be able to adjust your behavior in any situation. For example, a person who is crossing their arms might not be sold on what you are saying, while a person who is tapping their feet might be in a rush to leave.