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Coups de cœur Cultura
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The Customer support team is the face of a business. Its members are the first customers encounter. If the customer experience with customer support is good, the company is good, and it grows. There is a basic knowledge team-members need to have to enhance customer relations that foster business growth with even demanding, arrogant and aggressive customers left with a satisfied experience. Executing specific basic principles and tasks boosts customer base growth and customer confidence and mitigates confrontations. This book highlights how to handle customer queries smoothly for customers of all temperament and highlight some growing negative habits among members interacting with the public and how to avoid them. It touches on how a modern business practice structure impacts customer relations negatively and highlights suggestions that would encourage its effectiveness in promoting good customer relations.
